A Forward Air Company

Customer Service

Consumers – FAQ

Q. I bought an appliance from a local retailer. Is it necessary that I call to set up a delivery time?

No. It is not necessary for you to call as your retailer will make arrangements for your delivery with our dispatch center. .

Q. I have a compliment or a complaint on the service I received from FSA Network delivery staff. Who can I tell?

You are encouraged to send us your compliment/ complaint by email or phone and provide as much detail as possible so we can follow up on your report. You can find our contact information by clicking on the link at the bottom of this page or click here for Email Support.

Retailers – FAQ

Q. What services does FSA Network provide for retailers and etailers?

FSA Network offers last mile home delivery and installation of appliances, furniture, and large household items in 32 metro markets across the nation.

Q. Who are FSA Network’s Clients?

The FSA Network Client list is like a who’s who of blue chip retailers, and includes, Best Buy, Sears, GE, and other leading regional accounts.

Q. How does FSA Network stack up on quality of customer service?

We are proud of our high levels of customer satisfaction. We maintain these superior levels by daily monitoring of our scores, and regular communication of results to our client companies.

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